So far, in our video marketing article series, we talked about why video is a choice medium for sharing your message and how video appeals to the senses and the masses in helping you build a sticky brand. That’s our perspective. We produce videos. Of course we will continue to tout the benefits!
What about our customers? Why do they choose to earmark precious marketing dollars to video production and what exactly are they having us write and produce? Ah, the inspiration of this article. More justification for video! Why and How our customers are utilizing video and the top three reasons you should, too.
When it comes to why, though we hear a lot of variations to this answer, we find they can all be boiled down to the following three key reasons.
Why Customers Use Video Marketing….
# 1 “I have important things to tell people.”
When you have something really important to communicate, say it in video. Video gives your message time to think before it speaks. The simple act of writing a script and crafting the precise language is a valuable exercise in and of itself. The script requires you to hone and sharpen your message until it is clear and concise, and can be readily understood by your audience.
Once the script copy is polished, matching the words with eloquent visuals will make that message come to life and, once on tape or in digital format, the master program ensures that message is delivered perfectly every time.
# 2 “I want to stand out from the crowd.”
If you want to stand out in a forest, don’t wear camouflage. If you want to be found, wear something fluorescent. The same is true in marketing – it’s all about differentiation. Video allows you to communicate the unique properties of your brand to encourage consumers to choose you over your competitor.
Those “unique properties” become the identifiers of your brand, allowing consumers to identify you without a second thought, or brand awareness. Awareness is the first phase in the buying process, which can lead to brand loyalty and hopefully – provided you deliver on that message – a lifetime of happy customers (and their referrals).
# 3 “I want our company to have a prominent online presence.”
Bottom line, you want your message where your consumers are – online. Video takes your messaging and makes it visual and sharable, which is appealing for our digital culture of consumers. While video can be shared through traditional means such as DVD’s, having an online presence with a video can instantaneously reach a large amount of customers and prospects with just a click.
Now that we established the “why” from a businesses point of view, we can shed light on the ever looming “how” that turns theory into motion, literally. While this list is in no way all-inclusive, it can get your wheels turning as to the functional uses of video.
How to use video in your marketing efforts….
Commercials, Infomercials, Marketing Videos…
The most widely recognized use of video is promotional. Business-to-consumer (B2C) promotion is a saturated market, so it is more important than ever to differentiate your brand through effective video and strategic messaging/imagery. Business-to-business (B2B) promotion also falls in this category; if you sell a product or service that helps other companies deliver their final product or service. Video, in this situation, can take a proposal or sales pitch to the next level.
Educational and Training…
While we often focus on the added value video can have on your marketing strategy − video can be purely internal. Use video to spice up meetings, to unveil new product releases or changes to the website. Save money and increase the efficiency of employee time by using video to train new employees or existing staff members on protocol changes or updated safety regulations. Video also makes employee training more flexible, allowing the person to go at his or her own pace and approach the content more thoroughly.
From a human resources perspective, video allows for recordable evidence that training has been provided and fully covered all issues. While this may seem minor at first glance, proper training is an important preventative measure against lawsuits and workplace malpractice claims.
Public Relations Efforts…
As the age of digital media continues to emerge, video news releases are more prominent than ever. Members of the media tend to prefer audiovisual content to the traditional press release style. With video, your words pack more punch and will better grab the attention of your intended audience.
Public service announcements (PSA) are another public relations tactic that translates effectively through video. Many times, PSA’s address more serious issues than typical press release and the serious tone is easily captured through the power of video. Product recalls and public apologies are often transmitted through PSAs.
Maintaining positive investor relations is an important part of your company’s success. Video provides an avenue to communicate important information to investors in a sophisticated format that subconsciously communicates organization and sophistication. Video also allows you to capture and maintain their interest by providing visuals to support your numbers. You can also show your appreciation for their vested interest by using top company executives to communicate the information, showing them how much you value their investments from the top-down.
Creative brand building…
When creating and sustaining a recognized brand, you can’t be all business all the time. You have to find a way to be personable with current and prospective customers, which can be achieved in many ways. Philanthropy is one way to meet this goal and benefit others. Partnerships with charities and videos to promote that organization’s cause and your work with them are a great way to give your brand character. You can create awareness for a cause and your brand at the same time, without being too conspicuous.
Social media campaigns supplemented by video are another example of creative brand building. Engaging online followers to use a specific hash tag (#) on Twitter or post their own content to your Facebook wall allows company’s to make personal connections with their more important audiences. Kick off the campaign or program with a video getting viewers excited about participation.
Videos can, but do not have to be, completely calculated. While you always want a consistent message, videos can take chances and show the fun side of your organization. When posting sharable video content online, you touch on the concept of viral video. While this is considered a bit passé’ in the world of social media, there is definitely some merit to creating short, fun or meaningful videos that make people want to share across their internet presence.
Documentaries and docudramas are less recognized in the business world, but can provide historical value to your organization. Identifying important milestones can create an emotional connection to viewers that sparks interest in your product or service, thus building brand awareness.
Throughout the series, we established the what, when, where and why of video in a business environment. Don’t miss article one: Moving Messages in the Right Direction or article two: Appealing to the Senses. Appealing to the Masses.